Customer Policy

BE YOU ESTHETIC SUITES LLC POLICY

By booking an appointment with us, you acknowledge that you have read and understand these policies and agree to be bound the terms and conditions below. Please let us know if you have any questions or concerns regarding these policies.  

APPOINTMENTS AND CANCELLATIONS POLICY

By booking an appointment with us, you acknowledge that you have read and understand this Cancellation Policy and agree to be bound the terms and conditions below.

Appointment Reservations

Your appointment is very important to us. The time allotted for your appointment is reserved just for you. Please note that we require a credit card to be put on file in order to hold your appointment. If you cancel, miss, or arrive late to an appointment, then you authorize us to charge your card on file in accordance with the terms below.

Deposits

For all services and/or packages, we require a non-refundable deposit at the time of booking. This deposit will be applied towards the total cost of the service.

Arrival Time

Clients are encouraged to arrive at least 15 minutes prior to their scheduled appointment to ensure a full and unhurried experience. Late arrivals may result in a shortened treatment time to avoid inconvenience for other scheduled clients.

Cancellations

We understand that situations arise that require you to change your plans. In such event, we ask that you please give us a minimum of 24 hours’ advance notice when

Cancelling or Rescheduling Your Appointment

Appointments cancelled or rescheduled within 24 hours of the appointment time will be charged a fee of $50. This charge is non-refundable and is not applicable toward any future services with us.

Missed Appointments

Missed appointments (or “no shows”) will be charged 100% of the total service price. This charge is non-refundable and is not applicable toward any future services with us.

Late Arrivals

We understand that you have a busy schedule and can sometimes be delayed in arriving to your appointment. Please promptly notify us to let us know if you are running late. We allow a 15-minute grace period for you to arrive after your scheduled appointment time. If you are more than 15 minutes late to your appointment, we may need to reschedule you. In such event, this will be treated as a cancellation and you will incur a charge of $50. If we do not hear from you at all within 15 minutes from your appointment time, then your appointment will be considered a “no show” and will be charged a fee of $50.

Same Day Appointments

If you make an appointment for the same day, then you may cancel or reschedule your appointment up to 4 hours prior to your appointment time. Any cancellations or rescheduling within 4 hours from your appointment time will be charged in accordance with the policies described above.  

RETURNS & REFUNDS POLICY

For Services

We do not offer refunds on services rendered. Once a service has been performed and paid for, no refunds will be issued.

For Products

We do not offer refunds on products purchased. Final Sale on all Retail Product. In the event a product has been used and causes an adverse reaction, and such reaction has been documented by one of our providers, then you may return the product within 7 days from the date of purchase for an in-spa credit. In the event you receive a defective or damaged product, then such item may be exchanged within 7 days from the date of purchase for the same product.  

PAYMENT AND FINANCIAL POLICY

Payment Due at Time of Service

Payment is due in full at the time of service for all procedures and treatments. Any consultation fees are also due at the time of scheduling the appointment.

Accepted Forms of Payment

We accept major credit and debit cards including Visa, MasterCard, American Express, and Discover. Cash payments and Personal checks are NOT accepted. We offer financing options through third-party providers (please follow the guidelines listed for the finance option selected).

Credit Card on File Policy

For your convenience and to streamline the payment process, we require a valid credit card on file. By providing your credit card information, you authorize us to charge your card for any outstanding balances, missed appointment fees, or late cancellation fees as outlined in our policies.

Specials, Promotions, and Packages

Special promotions may be offered periodically. These cannot be combined with other discounts or applied to previous purchases. Treatment packages that offer discounted rates for multiple sessions and must be paid in full at the time of the first session. Promotional services and packages must be used within the specified time frame (prior to the stated expiration date). Unused sessions are non-refundable and will not be redeemed for service after the expiration date.  

Insurance and Billing

Our services are generally considered elective and are not typically covered by health insurance. We do not bill insurance companies. Upon request, we can provide detailed receipts for you to submit to your insurance provider for potential reimbursement.

Privacy and Security

Your financial information and treatment records are kept strictly confidential in accordance with HIPAA regulations. We employ secure methods to process and store your payment information.

Changes to Financial Policy

We reserve the right to amend our payment and financial policies at any time. Notice of changes will be provided at Be You Esthetic Suites LLC spa and on our website.

CONTACT US

If you have questions regarding these policies, we ask that you please contact us via any of the following methods: Phone: (718) 571 – 8146 Email: [email protected]