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Customer Policy
BE YOU ESTHETIC SUITES LLC POLICY
By booking an appointment, you acknowledge that you have read and
understand these policies and agree to be bound the terms and conditions below.
Please let us know if you have any questions or concerns regarding these policies.
Liability Waiver
Clients acknowledge that all treatments carry inherent risks. By receiving services at Be You Esthetic Suites LLC, you voluntarily assume all risks associated with such treatments, including but not limited to skin irritation, allergic reactions, burns, bruising, or unforeseen outcomes.
Clients agree that Be You Esthetic Suites LLC, its owners, employees, contractors, and affiliates will not be held liable for any injury, loss, or damage arising out of services received.
Medical Disclosure Requirement
Clients must disclose all medical conditions, allergies, recent procedures, medications, or skin sensitivities prior to receiving any service.
Be You Esthetic Suites LLC is not responsible for adverse reactions resulting from undisclosed medical information. Clients confirm that they are in good health and capable of receiving services.
Minors Policy
Clients under the age of 18 must have a parent or legal guardian present at the time of service. Written consent is required for all treatments performed on minors.
Independent practitioners reserve the right to refuse service to any minor if the treatment is not deemed appropriate.
Photography Consent
Before and after photos may be taken for treatment documentation, quality assurance, and training purposes.
Photos will not be used for marketing without written consent.
Images used for medical documentation remain part of the client’s confidential record in accordance with HIPAA regulations.
Right to Refuse Service
For the safety and wellbeing of staff and clients, Be You Esthetic Suites LLC and independent practitioners reserves the right to refuse service to anyone demonstrating inappropriate behavior, intoxication, aggressive conduct, or presenting contraindications for treatment.
Harassment & Safety Clause for Staff
Be You Esthetic Suites LLC maintains a zero-tolerance policy for harassment, discrimination, threats, or inappropriate conduct toward staff.
Any violation will result in immediate termination of service, removal from the premises, and potential legal action.
Hygiene & Conduct Policy
Clients must maintain appropriate personal hygiene and respectful conduct toward staff and other guests.
Any threatening, hostile, or inappropriate behavior will result in immediate termination of the session and removal from the premises.
Refund Exception for Contraindications
If a client arrives with a condition that makes treatment unsafe (skin infections, recent medical procedures, etc.), the appointment may be rescheduled at the provider’s discretion. Standard cancellation policies may still apply.
Business Equipment & Property Damage Clause
Clients are responsible for any intentional or negligent damage caused to Be You Esthetic Suites LLC property, furniture, or equipment. Fees for repairs or replacements will be charged to the card on file.
Emergency Situations & Medical Release
In the event of a medical emergency, clients authorize staff to seek emergency medical assistance on their behalf. Be You Esthetic Suites LLC is not responsible for medical costs incurred as a result.
APPOINTMENTS AND CANCELLATIONS POLICY
By booking an appointment with us, you acknowledge that you have read and
understand this Cancellation Policy and agree to be bound the terms and conditions below.
Appointment Reservations
Your appointment is very important to us. The time allotted for your appointment is
reserved just for you. Please note that we require a credit card to be put on file in order
to hold your appointment. If you cancel, miss, or arrive late to an appointment, then
you authorize us to charge your card on file in accordance with the terms below.
Deposits
For all services and/or packages, we require a non-refundable deposit at the time of
booking. This deposit will be applied towards the total cost of the service.
Arrival Time
Clients are encouraged to arrive at least 15 minutes prior to their scheduled
appointment to ensure a full and unhurried experience. Late arrivals may result in a
shortened treatment time to avoid inconvenience for other scheduled clients.
Cancellations
We understand that situations arise that require you to change your plans. In such
event, we ask that you please give us a minimum of 24 hours’ advance notice.
Cancelling or Rescheduling Your Appointment
Appointments cancelled or rescheduled within 24 hours of the appointment time will be
charged a fee of $50. This charge is non-refundable and is not applicable toward any future services with us.
Missed Appointments
Missed appointments (or “no shows”) will be charged 100% of the total service price.
This charge is non-refundable and is not applicable toward any future services with us.
Late Arrivals
We understand that you have a busy schedule and can sometimes be delayed in
arriving to your appointment. Please promptly notify us to let us know if you are running
late.
We allow a 15-minute grace period for you to arrive after your scheduled appointment
time. If you are more than 15 minutes late to your appointment, we may need to
reschedule you. In such event, this will be treated as a cancellation and you will incur a charge of $50.
If we do not hear from you at all within 15 minutes from your appointment time, then
your appointment will be considered a “no show” and will be charged a fee of $50.
Same Day Appointments
If you make an appointment for the same day, then you may cancel or reschedule your
appointment up to 4 hours prior to your appointment time. Any cancellations or
rescheduling within 4 hours from your appointment time will be charged in accordance with the policies described above.
RETURNS & REFUNDS POLICY
For Services
We do not offer refunds on services rendered or purchased packages, all sales are final. Once a service has been performed and paid for, no refunds will be issued.
For Products
We do not offer refunds on products purchased. Final Sale on all Retail Product.
In the event a product has been used and causes an adverse reaction, and such
reaction has been documented by one of our providers, then you may return the
product within 7 days from the date of purchase for an in-spa credit.
In the event you receive a defective or damaged product, then such item may be
exchanged within 7 days from the date of purchase for the same product.
PAYMENT AND FINANCIAL POLICY
Payment Due at Time of Service
Payment is due in full at the time of service for all procedures and treatments. Any
consultation fees are also due at the time of scheduling the appointment.
Accepted Forms of Payment
We accept major credit and debit cards including Visa, MasterCard, American Express, and Discover.
Cash payments and Personal checks are NOT accepted.
We offer financing options through third-party providers (please follow the guidelines listed for the finance option selected).
Credit Card on File Policy
For your convenience and to streamline the payment process, we require a valid credit
card on file. By providing your credit card information, you authorize us to charge your
card for any outstanding balances, missed appointment fees, or late cancellation fees as outlined in our policies.
Specials, Promotions, and Packages
Special promotions may be offered periodically. These cannot be combined with other
discounts or applied to previous purchases. Treatment packages that offer discounted
rates for multiple sessions and must be paid in full at the time of the first session.
Promotional services and packages must be used within the specified time frame (prior
to the stated expiration date). Unused sessions are non-refundable and will not be redeemed for service after the expiration date.
Insurance and Billing
The services are generally considered elective and are not typically covered by health
insurance. We do not bill insurance companies. Upon request, we can provide detailed
receipts for you to submit to your insurance provider for potential reimbursement.
Privacy and Security
Your financial information and treatment records are kept strictly confidential in
accordance with HIPAA regulations. We employ secure methods to process and store your payment information.
Changes to Financial Policy
We reserve the right to amend our payment and financial policies at any time. Notice of
changes will be provided at Be You Esthetic Suites LLC spa and on our website.
SERVICE DISCLAIMER & HOLD HARMLESS AGREEMENT
By receiving services at Be You Esthetic Suites LLC, you acknowledge, understand, and agree to the following terms:
1. No Guaranteed Results
Aesthetic, beauty, wellness, and body treatments produce different outcomes for every individual. Results vary based on skin type, health conditions, lifestyle, aftercare compliance, and natural body response.
Be You Esthetic Suites LLC does not guarantee specific, exact, or permanent results for any service received from the independent, licensed practitioners operating within our suites.
2. Inherent Risks of Services
All treatments—including but not limited to facials, peels, body contouring, massages, waxing, IV hydration, and skincare services—carry inherent and potential risks. These may include:
Redness, swelling, tenderness
Bruising or discomfort
Allergic reactions
Irritation or sensitivity
Breakouts or skin changes
Burns or pigmentation changes (depending on service)
You acknowledge that these risks are possible despite proper technique and care.
3. Client Responsibility for Accurate Information
You agree to provide full, accurate, and updated information regarding:
Medical history
Allergies
Medications
Skin sensitivities
Previous procedures
Pregnancy/breastfeeding status
Be You Esthetic Suites LLC is not responsible for adverse reactions or complications resulting from undisclosed or inaccurate information.
4. Responsibility for Aftercare
You understand that proper aftercare is essential for achieving desired results and minimizing complications. Failure to follow instructions may cause undesirable outcomes for which the spa holds no liability.
5. Adverse Reactions
If an adverse reaction occurs, you agree to notify the spa immediately.
You acknowledge that Be You Esthetic Suites LLC is not liable for reactions caused by:
Undisclosed medical conditions
Hidden allergies
Outside products used after treatment
Failure to follow aftercare
Normal variations in individual healing
6. HOLD HARMLESS AGREEMENT
To the fullest extent permitted by law, you agree to release, indemnify, defend, and hold harmless:
Be You Esthetic Suites LLC, its owners, employees, independent contractors, affiliates, partners, and representatives
from any and all claims, demands, liabilities, damages, injuries, losses, or expenses — including legal fees — arising from or related to:
Services performed
Advice or recommendations provided
Use of products or equipment
Any adverse reaction or unexpected outcome
Your failure to provide accurate medical information
Your failure to follow pre-care or aftercare instructions
Your voluntary participation in services that carry known or unknown risks
This includes all claims based on negligence except for those resulting from willful misconduct (if required by your state law).
You acknowledge that the services provided are voluntary and elective, and you assume all risks associated with these services.
7. Consent to Treatment
By receiving services, you confirm:
You have read and understand this disclaimer
All your questions were fully answered
You voluntarily consent to proceed with treatment
You understand your results may vary
You accept full responsibility for outcomes related to your own body, health, and compliance
CONTACT US
If you have questions regarding these policies, we ask that you please contact us via
any of the following methods:
Phone: (718) 571 – 8146
Email: [email protected]
Be You Esthetic Suites (the MSO) does not provide medical advice, diagnosis, or treatment. All clinical concerns are referred to the licensed medical provider.
